Details

<b><i>Behind the Scenes of Health Care</i> presents an extensive review of motivation and commitment among health care workers in support and bedside care roles.</b>
<p>The publication includes two research studies: (1) motivation and commitment of support services employees in a health care environment and (2) the correlation between patient experience feedback and nurs­ing motivation and engagement. Additionally, the publication includes two case studies: (1) cultural disruption in a health care system and (2) a service organization review of turnover.</p>
<p>Lastly, and most significantly, the publication provides a framework and model,&#xa0;The Tri-Factor Model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of <i>Behind the Scenes of Health Care</i> are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.</p>