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<p><b><i>We have a problem in healthcare.</i></b></p>
<p>That problem is this: in today’s healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.</p>
<p><i>If it’s not calculatable, spreadsheet-able, or measurable, it hardly receives any attention from healthcare managers, administrators, and decision-makers.</i></p>
<p>We can’t simply sit back and allow the dehumanization that currently runs rampant in our clinics and hospitals continue to wreak havoc on one of the most important factors in clinical outcomes: the relationships between healthcare professionals and the people (patients) that they serve.</p>
<p>Healthcare is a great and noble profession, but it will only remain so if we, as healthcare professionals, return its focus to its true purpose: people, the people receiving care, and the people working to deliver that care. After all, we’re all more than simply numbers on spreadsheets or items on checklists.</p>
<p><i>Better Outcomes: A Guide for Humanizing Healthcare</i> outlines the 8 changes that organizations and clinicians need to commit to in order to return to the focus of healthcare to where it should be: <i>the patient.</i></p>
<p>The book covers topics related to truly <i>patient-centered care</i>, a <i>biopsychosocial approach</i> to service delivery, <i>patient engagement, interpersonal communication</i>, and developing <i>long-term relationships</i> with patients.</p>
<p>Through an exploration of both clinical research and real-life examples and cases, the book outlines and supports a vision of a new healthcare, where skilled, competence, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.</p>