Details
Managing Internationalisation
1. Auflage
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CHF 41.00 |
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| Verlag: | Utb GmbH |
| Format: | EPUB |
| Veröffentl.: | 17.06.2015 |
| ISBN/EAN: | 9783846386163 |
| Sprache: | englisch |
| Anzahl Seiten: | 366 |
Dieses eBook enthält ein Wasserzeichen.
Beschreibungen
"Managing Internationalisation" explains the process of internationalising any kind of organisation from a management perspective. Based on the renowned EFQM Excellence Model, all issues with special relevance for international activities are explained and traced back to recent scientific research and good management practise. The book is meant for practitioners and students alike. For a better understanding, extensive illustrations, examples, exercises and recommendations for case studies enrich the text.
Preface5
Acknowledgements6
Table of Figures13
1 Introduction and Overview Strategic International Management19
1.1 Introduction20
VIPs26
1.2 The Use of Holistic Management Models27
VIPs29
1.3 The Approach of the EFQM Excellence Model30
VIPs38
1.4 Process Model "Managing Internationalisation"38
1.5 Citations & Notes39
2 Key Issue: Developing Cross-Cultural Competence41
2.1 The Importance of Intercultural Understanding for International Business Issues42
2.2 Hofstede's Framework: Cultures and Organisations44
VIPs45
VIPs59
2.3 The Dilemma Approach of Trompenaars & Hampden-Turner60
2.3.1 A View of Culture Based on Dilemmas60
VIPs61
VIPs71
2.4 Globe Study: More Issues Arising71
VIPs73
2.5 Critical Acclaim73
2.6 Citations & Notes77
3 Leading the Internationalisation Process81
3.1 Good Leadership82
VIPs88
3.2 Developing the Mission, Vision, Values and Ethics89
VIPs92
VIPs96
VIPs101
3.3 Driving Performance and Engaging with External Stakeholders101
3.4 Reinforcing a Culture of Excellence102
3.4.1 Developing an Excellent Organisational Culture102
3.4.2 Promoting and Encouraging Diversity104
VIPs107
3.5 Managing Change107
VIPs111
3.6 Citations & Notes111
4 Defining and Delivering an International Strategy115
4.1 Strategy and the Strategy Management Process116
4.2 Scanning the Environment118
VIPs128
4.3 Analysing Internal Performance129
VIPs135
4.4 Developing the Strategy136
VIPs145
4.5 Communicating and Implementing the Strategy146
4.6 Citations & Notes147
5 Deploying Strategy through People151
5.1 International Human Resource Management152
5.2 Supporting the Strategy through People Plans154
VIPs156
VIPs162
VIPs167
5.3 Developing People and Their Performance167
VIPs170
VIPs177
VIPs184
5.4 Communicating Effectively185
VIPs189
5.5 Recognising People189
VIPs193
Citations & Notes194
6 Managing International Partners and Resources197
6.1 A Broad View on Resources: EFQM Criterion 4198
6.2 Establishing International Partnerships for Mutual Benefit199
VIPs202
VIPs212
6.3 Managing Finance and Governance Processes213
VIPs218
VIPs225
VIPs230
6.4 Managing Knowledge and Information230
VIPs236
6.5 Citations & Notes239
7 Managing Processes and Products Globally243
VIPs250
7.3 Managing Products and Services Based on ISO 9001251
VIPs254
VIPs261
12 Table of Contents
7.4 Citations & Notes264
8 Achieving and Monitoring Balanced Results267
8.1 EFQM Results Criteria268
8.2 Introducing the Balanced Scorecard Concept272
VIPs275
8.3 Monitoring Achievements by Designing Meaningful Dashboards275
VIPs279
8.4 Citations & Notes279
9 Assessing the Organisation's Management Model281
9.1 Establishing Strategy Reviews for Continuous Improvement282
VIPs284
9.2 Implementing Self-Assessments284
VIPs288
9.2.2 Conducting a Simulated Award Assessment289
VIPs294
9.3 Achieving External Recognition and Winning Excellence Awards295
VIPs298
9.4 Citations & Notes298
References301
List of Abbreviations323
Glossary329
Index359
Acknowledgements6
Table of Figures13
1 Introduction and Overview Strategic International Management19
1.1 Introduction20
VIPs26
1.2 The Use of Holistic Management Models27
VIPs29
1.3 The Approach of the EFQM Excellence Model30
VIPs38
1.4 Process Model "Managing Internationalisation"38
1.5 Citations & Notes39
2 Key Issue: Developing Cross-Cultural Competence41
2.1 The Importance of Intercultural Understanding for International Business Issues42
2.2 Hofstede's Framework: Cultures and Organisations44
VIPs45
VIPs59
2.3 The Dilemma Approach of Trompenaars & Hampden-Turner60
2.3.1 A View of Culture Based on Dilemmas60
VIPs61
VIPs71
2.4 Globe Study: More Issues Arising71
VIPs73
2.5 Critical Acclaim73
2.6 Citations & Notes77
3 Leading the Internationalisation Process81
3.1 Good Leadership82
VIPs88
3.2 Developing the Mission, Vision, Values and Ethics89
VIPs92
VIPs96
VIPs101
3.3 Driving Performance and Engaging with External Stakeholders101
3.4 Reinforcing a Culture of Excellence102
3.4.1 Developing an Excellent Organisational Culture102
3.4.2 Promoting and Encouraging Diversity104
VIPs107
3.5 Managing Change107
VIPs111
3.6 Citations & Notes111
4 Defining and Delivering an International Strategy115
4.1 Strategy and the Strategy Management Process116
4.2 Scanning the Environment118
VIPs128
4.3 Analysing Internal Performance129
VIPs135
4.4 Developing the Strategy136
VIPs145
4.5 Communicating and Implementing the Strategy146
4.6 Citations & Notes147
5 Deploying Strategy through People151
5.1 International Human Resource Management152
5.2 Supporting the Strategy through People Plans154
VIPs156
VIPs162
VIPs167
5.3 Developing People and Their Performance167
VIPs170
VIPs177
VIPs184
5.4 Communicating Effectively185
VIPs189
5.5 Recognising People189
VIPs193
Citations & Notes194
6 Managing International Partners and Resources197
6.1 A Broad View on Resources: EFQM Criterion 4198
6.2 Establishing International Partnerships for Mutual Benefit199
VIPs202
VIPs212
6.3 Managing Finance and Governance Processes213
VIPs218
VIPs225
VIPs230
6.4 Managing Knowledge and Information230
VIPs236
6.5 Citations & Notes239
7 Managing Processes and Products Globally243
VIPs250
7.3 Managing Products and Services Based on ISO 9001251
VIPs254
VIPs261
12 Table of Contents
7.4 Citations & Notes264
8 Achieving and Monitoring Balanced Results267
8.1 EFQM Results Criteria268
8.2 Introducing the Balanced Scorecard Concept272
VIPs275
8.3 Monitoring Achievements by Designing Meaningful Dashboards275
VIPs279
8.4 Citations & Notes279
9 Assessing the Organisation's Management Model281
9.1 Establishing Strategy Reviews for Continuous Improvement282
VIPs284
9.2 Implementing Self-Assessments284
VIPs288
9.2.2 Conducting a Simulated Award Assessment289
VIPs294
9.3 Achieving External Recognition and Winning Excellence Awards295
VIPs298
9.4 Citations & Notes298
References301
List of Abbreviations323
Glossary329
Index359
Prof. Dr. rer. pol. Patricia A. Adam (geb. Barton) lehrt seit 2004 an der Hochschule Hannover Betriebswirtschaftslehre, insbesondere International Management. Sie war nach ihrem Abschluss der Volkswirtschaftslehre an der Universität Hamburg von 1994 bis 2004 bei der Dresdner Bank AG in Dresden, Leipzig und Frankfurt/Main u.a. im Kreditrisikomanagement, im Qualitätsmanagement, im Inhouse Consulting, im zentralen Integrationsbüro (Dresdner Bank/Allianz) und als Senior-Revisorin tätig. 2001 promovierte sie berufsbegleitend an der Universität Leipzig über das Thema "Förderung der Servicequalität von Banken durch Selbstbewertung". Frau Prof. Dr. Adam führt als Mit-Geschäftsführerin der Management Beratung Adam (MBA) GmbH international Strategieberatungen, ISO 9001-Audits und EFQM-Assessments durch.Im Rahmen ihrer Lehr- und Forschungstätigkeit beschäftigt sie sich mit allen Arten von Managementsystemen, interkultureller Kompetenz sowie besonderen Lehr- und Trainingsmethoden.
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